For this week’s installment of B2B influencer marketing interviews, we get to meet Rani Mani, Head of Social Influencer Enablement at Adobe. Besides her accomplishments working with cross functional teams and developing strategies for cultivating and nurturing community engagement so that Adobe can be a community driven business, she has an amazing and inspiring personal story.
In this interview, Rani shares how working with B2B influencers can drive marketing results, how influencer engagement is organized at Adobe, tips on recruiting and engaging influencers, and some her favorite B2B influencers to work with.
What brought you to the world of Influencer Marketing?
I am passionate about community building and shining a light on the people doing amazing things in the world with our products and services. Influencer Relations is a perfect fit for that passion.
The main benefit (of B2B influencer collaboration) is that influencers humanize a brand and capture the personality behind the logo. @ranimani0707 @adobe
What are 2-3 of the main benefits of collaborating with influencers for B2B companies?
The main benefit is that influencers humanize a brand and capture the personality behind the logo. Additionally, influencers raise brand awareness and engagement by giving companies access to an audience they may not otherwise have through a trusted and credible source.
How is influencer marketing positioned within your company? Ex: independent department that serves the brand and departments / business unites or is it more decentralized? What are the advantages of that structure?
It is decentralized which means it is more integrated with the rest of the work the teams are doing vs. it being the burden of a standalone organization to negotiate with and get mindshare.
How do you organize influencer engagement initiatives? Is it campaign focused, always on, opportunistic or a combination?
We at Adobe pride ourselves on cultivating and nurturing long term relationships with our influencers. We look at it as dating with an eye towards long term commitment which means we are always looking to establish a “give to get” exchange where all parties come out ahead.
With an always on approach like this, it’s easier to match the right influencers with the right campaigns as they get launched. That said, there are certain influencers, celebrity influencers for the most part, who would rather do campaign focused work with us and aren’t looking for anything long term and we are just fine with that approach as well on a case by case basis.
What tips can you share about being more effective about influencer identification, qualification and recruitment?
My main tip is to make the upfront investment to ensure the influencer is the right cultural fit for your brand. Make sure they are already talking about the topics that matter to you, doing work that is in line with your business, sharing your company values, demonstrating expertise in an area that would help you move your work forward, etc. Ultimately, ask yourself pretty much the same questions as you would if you were going to hire this individual because at the end of the day they will be representing your brand.
When recruiting influencers, ask yourself pretty much the same questions as you would if you were going to hire this individual because at the end of the day they will be representing your brand. @ranimani0707 @adobe
The way to figure all this out is by following their online presence and asking for referrals in addition to having a direct and frank discussion with the influencer themselves. With the number of influencers available to choose from there’s no need to spend time converting someone into something they aren’t. Much like with dating, you are setting yourself up for disappointment by assuming you’ll be the one to change them.
Play to people’s natural strengths and be clear about who you are as a brand so that they can also make an informed decision on cultural fit. Avoid the temptation to put only your best foot forward without exposing your challenges and objectives you are looking to reach.
Having influencer testimonials and endorsements on product pages is a great way to drive leads and sales. @ranimani0707 @adobe
Many B2B companies focus on their influencer partnerships to raise brand awareness and engagement. How does working with influencers in B2B help drive leads, sales and revenue?
Having influencer testimonials and endorsements on product pages is a great way to drive leads and sales since most buyers turn to online advice for their purchase decisions. Also, influencers amplifying content that resonates with their audience while driving traffic back to your website is another successful tactic.